Outdated website
The site didn't reflect the school's position in the industry and put off some prospects
Education
Krakowska Szkoła Restauratorów
Website with course management and online enrolment for one of Poland's top barista schools, running for 15 years
90%
reduction in administrative handling time
top 5
position in the barista industry
Engagement context
- Client profile
- Barista school with 15 years on the market, top 5 in its field in Poland
- Starting point
- An outdated site and manual enrolment handling - around 8 h of administrative work
- Scope of responsibility
- New site and identity, course planning module, enrolment system with CRM and automation, analytics
The challenge
What needed to change
Enrolment only during office hours
Course registration was only possible by phone during office hours - some interested parties dropped out before they managed to register
Paper-based certification
Certificates and course documentation prepared by hand, on paper - hours of work for every course edition
Approach
Decisions that changed the system
New design and visual identity
A new site and visual identity matching the standing of a school running for 15 years.
Course planning module
Training scheduling module with course participant enrolment and online handling.
CRM system + automation
Dedicated module for managing leads and course participants, automation of manual processes
Process
How the work progressed
Starting small
The collaboration began with fixes to the existing site - a small scope, quick results, zero risk for the school.
Design and digitalisation
We designed a new site and digitised course handling: online enrolment, a calendar, a CRM, and document automation.
Result
Enrolment handling and document preparation dropped from hours to a few minutes.
Outcome
Digitalisation of barista school processes
A few minutes
enrolment handling time
Registration handling and document preparation were reduced from hours to just a few minutes
Online enrolment
without calling the office
Participants sign up for courses on their own, at any time - without phoning the school
Calendar
online course management
Full course schedule management through a calendar - planning, date changes, and seat availability in one view
Krakowska Szkoła Restauratorów gained an efficient platform for course management and online participant handling.
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Want to shorten enrolment and document handling?
Point us to the stage that requires the most manual work today. We will assess how to simplify it and where to start.
Let's assess the options