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IT without recruitment

External IT Team & Maintenance

Missing an in-house IT team, CTO, or experienced experts for critical decisions? We operate as your external technology team: setting the roadmap, building or taking over systems, and remaining accountable for stability and growth after launch.
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Related delivery work 80% faster system performance after takeover and modernisation

After the first call, you receive an initial assessment and a recommended next step.

The challenge

When is an external IT team better than another recruitment process?

There is no single person or team connecting business goals with technology decisions. The roadmap is reactive, vendors own only their fragment, and a founder or manager becomes an accidental head of IT. We take ownership across the whole area: priorities, architecture, delivery, monitoring, and security.

Technical details and delivery approach

An external IT team gives a startup or a company without an internal technology department access to expertise that rarely makes sense to recruit one role at a time at an early stage: architecture, backend, frontend, DevOps, security, and product delivery.

We are not body leasing or a helpdesk. Even when we join an existing team, we take responsibility for an agreed scope of work, not for filling a vacancy. We combine CTO-level decisions, delivery, and maintenance in one model. A founder or management team gets one partner for budget, priorities, risks, and execution instead of coordinating vendors that only own their individual fragments.

For startups, we help move from an idea to an MVP and then prepare the product for growth without rewriting everything from scratch. For companies without IT, we restore control over existing systems, integrations, and suppliers.

We monitor uptime, latency, error rate, SSL certificates, resource consumption, and performance trends. Gradual degradation can be invisible to users but often signals an outage a few days away - we respond to the trend, not the full incident.

Regular technical reviews, security updates, and backups are standard - not an extra. One point of contact for incidents, questions, and functional development within the same team.

How much does technical support cost?

We bill through monthly hour packages covering support and development. The rate depends on package size: from PLN 230/h net for small packages (up to around 20 hours a month) down to PLN 185/h net for large ones, in the region of 160 hours a month. So a small starter package costs about PLN 4,000-5,000 net per month, and a “your own team” package PLN 15,000-30,000 net per month. The lower rate on a bigger package is not a negotiated discount: a team continuously present in the project doesn’t spend time reloading context, so the same hour delivers more.

  • Hours beyond the package (ad-hoc): PLN 260/h net
  • One-off onboarding at the start of the engagement: PLN 1,500-2,500 net
  • The package is paid up front, with hour usage reported transparently
  • Up to 20% of unused hours roll over to the next month
  • You can scale the package up or down between months; the notice period is 30 days
  • All amounts are net, invoiced B2B with VAT

Case studies

For an automotive company, we took over IT system support and reduced maintenance costs by 40% while improving performance by 80%. We ran the HistoriaSzkod.pl platform from architecture through maintenance - the closest model to the startup-without-a-CTO scenario. For Propertus - a property management firm - we’ve been the permanent technical partner for years, handling monitoring, updates, and site stability.

What we deliver
  • CTO-level support for technology decisions - priorities, architecture, budget, and roadmap
  • A complete team to build an MVP or grow a product without months of recruitment
  • Full ownership of systems in a company without an in-house IT department
  • Building your internal IT team: recruitment, onboarding, knowledge transfer, and handing over the wheel
  • Reinforcing an existing team at peak times - we take an agreed slice of the work and step away after the season
  • 24/7 monitoring - we know about a problem before your users report it
  • Backup and disaster recovery with agreed RTO/RPO - restore times are tested, not assumed
  • Taking over a system from another vendor: audit, documentation, gradual handover
Concrete scenarios

Situations where we take responsibility

Four situations companies most often bring to us. We delivered the system takeover scenario for an automotive company, among others - the write-up is in the case studies at the bottom of this page.

Scenario 01

A startup without a CTO or IT team

A founder is responsible for sales, product, and technology decisions at the same time. The MVP grows from tactical fixes, while every new feature increases risk and cost.

How it works
  1. Assess the idea, current product, and highest-impact risks
  2. Define an MVP scope tied to a business hypothesis and budget
  3. Choose architecture, tools, and services with maintenance cost in mind
  4. Deliver iteratively with regular product demos
  5. Add monitoring, security, and a scale plan once traction appears
The startup gets a ready technology team and a predictable roadmap without months of recruitment. The founder keeps budget control and can focus on the market.
Scenario 02

Taking over a system from another vendor

The previous vendor is gone or stopped responding. Documentation is sparse, nobody in the company knows the architecture, and the system is critical to daily work.

How it works
  1. Technical audit: code, infrastructure, dependencies, security
  2. Documentation of what we actually find - not what should be there
  3. Critical risks identified and a stabilisation plan with priorities
  4. Gradual takeover of responsibility at an agreed pace
  5. Monitoring and an incident handling process switched on
Full control over the system returns to the client. One point of contact, documented architecture, monitoring from day one of the takeover.
Scenario 03

We build your own IT team and hand over the wheel

You want IT in-house, but today there is nobody to ask who to hire and in what order. Recruiting without your own expert inside is a lottery, and the product cannot stand still until the first hires arrive.

How it works
  1. We come in as the team and set up the technology: architecture, environments, way of working
  2. We agree the target shape of your team: roles, hiring order, skills needed
  3. We support recruitment - job descriptions, screening tasks, technical interviews
  4. We onboard new hires into the code, the documentation, and the decisions made along the way
  5. We hand over responsibility: knowledge transfer and an agreed transition period
You are left with a team that runs the product on its own and the documentation that makes it possible. We do not make you dependent on us - the goal of this kind of work is that we stop being needed.
Scenario 04

We join your team for a peak period

You have your own IT team, but right now the work does not fit: a release, a migration, a busy season, or someone important leaving. Recruiting takes longer than the peak itself, and the deadlines stay the same.

How it works
  1. We agree the slice we take responsibility for - a module, an area, or a stage of the work
  2. We step into your process: repository, coding standards, review, meeting cadence
  3. We start with a small scope to test the collaboration on a real task
  4. We deliver the agreed scope and report progress and hours used alongside your team
  5. After the peak we hand the scope back with documentation and finish the engagement
The peak passes without moving deadlines and without months of overtime in your team. We are accountable for an agreed slice of work and its outcome, not for filling an empty seat.
Process

How do we take ownership of technology?

Situation and priority assessment

We review the company's goals, product, team, and budget. We identify risks and decide what should not be built yet.

start of engagement

Roadmap and ownership model

We create a technology plan, delivery cadence, ownership map, and budget. When taking over an existing system, we document its architecture and dependencies.

first weeks

Product and infrastructure delivery

We deliver in stages, set up environments, integrations, monitoring, and a quality process. Every week you see progress and current priorities.

regular iterations

Maintenance and growth decisions

The same team owns stability, incidents, and the next technology decisions. The notice period is 30 days.

ongoing partnership
Who it's for

This makes sense if...

  • 01 A startup needs to deliver an MVP, improve its architecture, or prepare a product for scale without hiring an entire IT department.
  • 02 The company has no in-house IT team, while systems, integrations, or infrastructure have become critical to sales and operations.
  • 03 Founders or management need a partner who can turn business goals into a technology plan and own delivery.
  • 04 The system is critical to daily operations - every hour of downtime costs real money or client trust.
  • 05 You want real accountability for stability and clear rules: who owns what, in what time, and at what priority.
  • 06 You have an in-house IT team, but at peaks - a release, a migration, a busy season, someone important leaving - you are short of hands for a specific scope of work.
A different approach may be better if...
  • — You only need an individual developer to complete tasks, without ownership of the product, priorities, or technical quality.
  • — All that’s needed is occasional firefighting, with no request process, priorities, or shared responsibility for stability.
  • — The system needs to be supported as if critical, but without monitoring, backups, security procedures, or operational foundations.
  • — There’s no room for preventive and technical housekeeping work, and expectations are purely reactive.
FAQ

Frequently asked questions about an external IT team

Can you replace a CTO or an internal IT department?

Yes. For startups and companies without in-house IT, we act as an external technology team. We help set the roadmap, assess priorities, choose architecture and vendors, build the product, and own maintenance. If the company later hires internally, we organise documentation and lead the knowledge transfer.

How do we start working together?

We carry out a technical review of the system, agree on the support model, request priorities, and SLA. Based on this, we set up monitoring and the incident handling process.

Do you take over systems you didn’t build?

Yes. We start with a technical audit, document the architecture, and gradually take over responsibility. This is one of our most common scenarios.

What are the response times for requests?

Response times are defined and agreed together at the start of collaboration. Every request priority has an assigned concrete response time within the SLA.

Can I use support on an hourly basis?

Yes - that is our default model. You pick a monthly hour package and we report usage as we go. Up to 20% of unused hours roll over to the next month, and work beyond the package is billed at PLN 260/h net.

What does ongoing technical care include?

24/7 monitoring, security updates, backups, incident response, regular technical reviews, and improvement recommendations. One point of contact for everything.

How much does technical support cost?

Monthly hour packages: PLN 185-230/h net depending on package size. A small starter package costs about PLN 4,000-5,000 net per month, a large “your own team” package PLN 15,000-30,000 net. Full pricing and terms are in the “How much does technical support cost?” section further down this page.

Do you handle DevOps and environment management?

Yes. We manage environments (production, staging, development), automate deployments, and configure CI/CD pipelines. Every code change goes through the same process: tests, review, staging deploy, verification, production deploy. For companies that built their infrastructure ad hoc, we carry out migrations to organised environments with documentation and automation.

Have a question that's not listed here? Write to us - we'll give you a straight answer.

Contact

Describe a problem or an idea for a product

Describe your company's stage, product, and largest technology gap. We will recommend an external IT team, targeted expert support, or a system takeover plan.

In a few sentences: what you want to build or improve, why, and by when. No tech details needed - we'll ask about the rest.

Prefer to write directly? [email protected]

After first contact we schedule an intro call and agree on a plan of action.